These terms apply when you as a customer ("you" and "the customer") order and purchase a service ("the Service") through Preikestolen Fjellstue Drift AS ("the Company"), whether electronically (via the website preikestolenbasecamp.com, email, or our booking system) or in any other written form (each a "Booking Channel").
The Service may include, among other things, accommodation (Preikestolen Fjellstue, Preikestolhytta, Veslebu, Hikers Camp/tents, and other lodging options), meeting and conference rooms, course and conference packages, teambuilding and other organised activities, restaurant and catering services, equipment rental, gift cards, as well as events and celebrations (including Christmas parties, corporate gatherings, hen/stag parties, and similar).
The agreement between you and the Company covering the purchase of the Service consists of the booking confirmation for the Service, these general terms and conditions, and any individually agreed terms between you and the Company.
In the event of a discrepancy between these general terms and any individually agreed terms, the individually agreed terms shall prevail.
In addition, if you are a consumer, please note that this agreement will be supplemented by relevant mandatory consumer protection legislation.
Furthermore, these terms apply to package travel bookings made through the relevant booking channel, cf. also section 11 below.
These terms apply between the Company and you regarding your use of, and bookings via, the booking channel made available by the Company.
The Company may use service providers and subcontractors ("Service Provider"). In such cases, the Company will still be regarded as the organiser of the Services to the customer.
When you book a service on behalf of a group, a company, a business, or similar (for example course and conference packages, teambuilding, hen/stag parties, Christmas parties, or private hire of Hikers Camp), you confirm at the time of booking that you have the legal capacity to enter into such an agreement on behalf of the members of the group. You are further responsible for ensuring that the members of the group are made aware of the rights and obligations under these terms and conditions.
You must be at least 18 years old to enter into an agreement with the Company.
You are responsible for completing the booking documents with accurate information and the necessary details, including, where applicable, details for any members of a group, as well as the correct number of guests, the desired date, and any special requirements (allergies, accessibility needs, etc.).
This agreement is binding on both you and the Company once you have placed a booking, paid for the Service in accordance with the payment terms, and received a booking confirmation.
A booking constitutes a binding offer to the Company to enter into an agreement. Upon the Company's acceptance, the Company will send a booking confirmation to the email address you provided at the time of booking. Upon receiving the booking confirmation, you are responsible for checking that the dates and other important booking information are correctly stated.
The booking confirmation must be presented by you upon arrival/on the date of the Service if requested.
Notwithstanding the above, the agreement is not binding if the information available through the relevant booking channel contains typographical errors, and this was or should have been apparent to you.
By making a booking, you confirm that you are of the appropriate age, and if age restrictions apply to the booking or to certain activities, you confirm that you and any other parties to the booking are of the appropriate age and physically fit to participate.
All prices are stated in NOK (Norwegian kroner).
The price stated on the booking channel is the total price payable by the customer, unless otherwise expressly stated (for example bus transport to/from BaseCamp, which can be booked in addition for a separate fee). The Company reserves the right to correct promotional or pricing errors presented on the booking channel at any time, and cannot be held liable for such promotional or pricing errors that were or should have been apparent to the customer prior to a booking.
The Company reserves the right to make price changes to customers acting in the course of business, even after an agreement has been entered into, if such price changes are due to increased costs of purchasing goods and services included in the Service, increased taxes and duties, currency fluctuations, or other circumstances beyond the Company's control resulting in price increase(s). The Company must give 60 days' notice in such cases.
The right of withdrawal under the Norwegian Right of Withdrawal Act does not apply to the purchase or booking of leisure activities, accommodation, or catering services booked for a specific date or period, pursuant to Section 22(1)(m) of the Norwegian Right of Withdrawal Act.
Cancellation more than 72 hours before arrival: You may cancel your booking free of charge and receive a full refund.
Cancellation 72 hours or less before arrival (including bookings made less than 72 hours before arrival): No refund will be issued.
Group bookings and corporate stays (10 or more guests): An extended cancellation deadline of 60 days before arrival applies. Cancellations made after this deadline will result in a full or partial loss of the right to a refund.
Cancellation more than 72 hours before arrival: You may cancel your booking free of charge and receive a full refund.
Cancellation 72 hours or less before arrival (including bookings made less than 72 hours before arrival): No refund will be issued.
Group bookings and corporate stays (10 or more guests): An extended cancellation deadline of 60 days before arrival applies. Cancellations made after this deadline will result in a full or partial loss of the right to a refund.
Cancellation more than 60 days before the start of the event: Full refund.
Cancellation 59–31 days before the start of the event: 50% of the total amount will be charged.
Cancellation 30 days or less before arrival: 100% of the total amount will be charged.
Cancellation or reduction of up to 20% of the confirmed group size made 7 days or less before the start of the event: No refund will be provided.
If the number of participants is reduced by more than 10% compared to the originally confirmed group size, and this reduction is notified less than 7 days before the event, the Company reserves the right to charge for the originally confirmed number of participants.
Cancellation more than 60 days before the start of the event: Full refund.
Cancellation 59–31 days before the start of the event: 50% of the total amount will be charged.
Cancellation 30 days or less before arrival: 100% of the total amount will be charged.
Cancellation or reduction of up to 20% of the confirmed group size made 7 days or less before the start of the event: No refund will be provided.
If the number of participants is reduced by more than 10% compared to the originally confirmed group size, and this reduction is notified less than 7 days before the event, the Company reserves the right to charge for the originally confirmed number of participants.
Gift cards are valid for one (1) year from the date of issue and cannot be redeemed for cash or refunded for any amount exceeding the value of the purchase.
If you need assistance with changing or cancelling a booking, please contact us at booking@preikestolenbasecamp.com.
Parts of the Service involve outdoor activities in the mountains (including hiking, kayaking, canoeing, SUP, and other water sports). The Company cannot be held liable for an inability to deliver the Service due to unsatisfactory or unsafe weather conditions, trail or flood conditions, closed trails/facilities, or other circumstances beyond the Service Provider's control.
In other cases of unforeseen and unavoidable events that make it impossible for the Company to fulfil its obligations to the customer (such as war, riots, blockade, natural disasters, strikes, lockouts, import restrictions, hyperinflation, robbery, and burglary), the Company reserves the right to terminate the agreement without liability.
In the event of bad weather or other events beyond the Company's control, as mentioned above, the Service may, if possible, be adapted, moved indoors, or moved to another time/place. In such cases, the customer shall be informed in advance of such changes and has the right to cancel the agreement.
You are responsible for complying with any safety instructions given to you by the Company, the Service Provider, or on site, including those communicated through warning signs, verbal instruction, or by relevant personnel (for example during kayaking, canoeing, SUP, sauna use, hiking, or use of open fire/fire pits). It is the customer's responsibility to follow these instructions carefully to ensure their own safety and that of others. The Company is not liable for loss, damage, or personal injury resulting from failure to comply with such safety instructions.
You must assess the nature of any activities included in the Service (including hiking, water sports, and teambuilding activities), and ensure that you and any other participants are physically fit to participate in such activities in accordance with the information provided through the relevant booking channel or on site. For group bookings, you are responsible for ensuring that all members of the group are notified of, and comply with, this. Any customer, including group members, may be excluded from participating in activities included in the Service if the Service Provider considers such participation to constitute a safety risk to the customer or the group member.
The customer acknowledges and agrees that the Company has no liability for incidents that occur outside the scope of the delivered service (for example independent trips to Preikestolen outside of organised activities). Customers are solely responsible for their own safety throughout their participation in activities offered as part of the Service, and the customer is always expected to act responsibly and with care. Furthermore, the customer participating in activities offered as part of the Service must assess and ensure the use of appropriate clothing, footwear, and any safety equipment (e.g. life jacket) suitable for such activity and the prevailing conditions.
For equipment rental (canoe, SUP, hiking gear, etc.), the customer is responsible for the equipment during the rental period and liable for loss or damage beyond normal wear and tear. The Company may require a deposit upon handover of the equipment. The deposit is refunded upon return of the equipment in undamaged condition within the agreed time. In the event of loss or damage beyond normal wear and tear, the customer will be invoiced for the repair or replacement cost.
For your own safety, we recommend taking out relevant insurance suited to the Service, such as cancellation insurance, travel and leisure insurance, and travel liability insurance.
The Company shall only be liable for direct claims arising directly from the delivery of the Service under this agreement. Any indirect, consequential, special, punitive, or incidental damages shall be excluded from liability. The customer agrees that the Company shall not be held liable for such indirect claims, regardless of whether such claims arise in contract, tort, or otherwise.
The Company's contractual liability for damages other than personal injury is limited to three times the price paid for the Service per customer, to the extent that the damage to the customer was not caused by gross negligence.
If you are not satisfied with the service delivered by the Company, you may submit a complaint using the contact information in section 11 below. Such notice must be given without undue delay and no later than 30 days from the date of the event giving rise to the claim or complaint. If such a complaint is not submitted within the specified deadline, the Company cannot be held liable, and you lose the right to a refund, price reduction, or similar.
Any disputes between you and the Company will be attempted to be resolved amicably.
If we are unable to reach an amicable solution, and if you are a consumer, you may contact and submit a complaint to the Norwegian Consumer Authority (Forbrukertilsynet) (www.forbrukertilsynet.no).
Furthermore, if you are a consumer, complaints may also be submitted via the EU's Online Dispute Resolution platform if you are a consumer residing in another EU country. A complaint can be submitted here: http://ec.europa.eu/odr.
Any dispute between the Company and a customer acting in the course of business shall be finally resolved by the ordinary courts, with Sør-Rogaland District Court (tingrett) as the agreed venue.
This agreement and any disputes arising from it are governed by Norwegian law.
The Company may from time to time offer packages that combine accommodation with activities, catering, and/or meeting rooms (for example course and conference packages, teambuilding stays, After Hike, and similar), which may constitute a package travel arrangement in accordance with the Norwegian Package Travel Act, LOV-2018-06-15-32 ("the Package Travel Act").
A package travel arrangement is a booking consisting of a combination of at least two travel services. A travel service is defined in the Package Travel Act as:
(a) carriage of passengers
(b) accommodation that is not an integral part of the carriage of passengers and is not for residential purposes
(c) rental of cars, other motor vehicles pursuant to Article 3(11) of Directive 2007/46/EC of the European Parliament and of the Council, or motorcycles requiring a driving licence in accordance with Article 4(3)(c) of Directive 2006/126/EC of the European Parliament and of the Council
(d) any other tourist service that is not an integral part of a travel service as defined in letters (a), (b), or (c) above
For an arrangement to be considered a package travel arrangement, it must cover a period of 24 hours or include overnight accommodation.
If tourist services (for example activities, teambuilding, or meeting rooms) are combined with only one other type of travel service, for example accommodation, this should only give rise to a package travel arrangement if they represent a significant proportion of the value of the package, are advertised as, or otherwise represent, an essential feature of the stay. If other tourist services represent 25% or more of the value of the combination, these services should be considered to represent a significant proportion of the value of the package or combined travel arrangement.
If a package travel arrangement is formed based on the customer's choice and combined payment in a single booking of various travel services available through the relevant booking channel, and which collectively meet the requirement for a package travel arrangement, the Company will have liability as the organiser of said package travel arrangement.
In the above cases, these general terms and conditions are supplemented by the Company's terms and conditions for package travel. In the event of any discrepancy between the terms and conditions herein and the Company's terms and conditions for package travel, the Company's terms and conditions for package travel shall prevail.
The Company is a Norwegian company and operates under Norwegian law. Your booking via the relevant booking channel shall, together with these terms and conditions, be governed by Norwegian law.
Preikestolen Fjellstue Drift AS
Jørpelandvegen 521
4105 Jørpeland
Norway
Tel: +47 51 74 20 74
Email: booking@preikestolenbasecamp.com
Website: https://preikestolenbasecamp.com/
Registration (org.) number: 922294704
